- How much does shipping cost?
Shipping costs are automatically calculated at check out based on your address. These rates come directly from Canada Post.
- When can I expect to receive my order?
Please allow 1-2 business days for us to process your order. Processing time is required so that we can review your order information and prepare it for pick up or shipping.
When it is ready it will be marked as available for pick up or you will receive tracking information. How long it takes from there depends on whether you select expedited (2-5 business days) or standard (7-10 business days).
When your order is processed, you will receive tracking information to your email and will be able to see updates as your package makes its way to your door!
- Where do you ship to?
Tocca Finita only ships to Canada and the U.S.A at this time.
- Do you offer in store pick up?
If you would like to pick up your order at our Oakville, Ontario location, please select at checkout. You will be notified via email when your order is processed and is ready for pick up. Please bring your order confirmation, the credit card used to place the order as well as your ID to pick up your order.
- What is your return policy?
Tocca Finita is happy to issue a full refund up to 14 days from the date of receiving your purchase on regular price. Sale items can only be exchanged. Tocca Finita welcomes returns within 14 calendar days from receipt of your purchase. Unfortunately, after 14 days the purchase will no longer be eligible for returns, refunds, or exchanges. We cannot accept returns on worn or altered garments. Returns must have all original tags attached.
Online orders can also be returned in store for a full refund or exchange within 14 days of receiving your purchase. You can also return via mail, please reach out to email@example.com to process your return and receiving a shipping label.
Please have your order confirmation email or packing slip handy, along with photo ID and the credit card used to place the order.
Please note that bodysuits and intimates are marked as final sale and cannot be returned.
- What currency are items displayed in?
All prices are shown in CAD
- Do you carry all your in store merchandise in your online shop?
We list all of the brands we carry in our store, but we only carry a select amount of merchandise online.
- I saw something on your instagram but I can’t find it online…
Send us a DM when you see something you love on our instagram. If we carry it online, we will send you the link to purchase. If we don’t, but we have stock available, you can still purchase it and have it shipped to your home. We will ask for your email and will complete your purchase directly with you.
- When I add an item to my shopping bag, is the item reserved for me until I decide to place my order?
Your item is only reserved for you once you complete your purchase. Anything in your cart is not ‘yours’ until you have finished your transaction and received your confirmation email.
- Will all my order arrive in the same shipment?
Typically your order will arrive in one shipment. If we do need to send in multiple shipments, we will notify you of this via email.
- I have not received my package, what do I do?
Please reach out to firstname.lastname@example.org with your confirmation number and we will respond to you within 1-2 business days.
- I’m having a technical issue with your website. Can you help me resolve this?
Please email us at email@example.com and describe the issue you’re experiencing and we will do our best to help resolve this for you. Screenshots are very helpful so we can help guide you and rectify this for you!
- How can I track my order?
You will receive tracking info once your order has shipped. Please allow 1-2 business days from the time of your purchase. If you have not received this email after this time, please reach out to us at firstname.lastname@example.org with your confirmation number and we will look into this matter for you.
- How do discount codes work?
We love to celebrate our clients and share discount codes with them for special occasions. Simply enter the code you receive at checkout and the value will be applied to your cart prior to purchase.