Refund policy
At a glance
| Purchased | Window | What you get / cost |
|---|---|---|
| Online: exchange | 14 days from delivery or pickup | Free, including the return label |
| Online: refund | 14 days from delivery or pickup | $20 return shipping if you ship it back; free at the boutique |
| In the boutique | 7 days from purchase | Exchange or store credit, no refunds (from November 1, 2026) |
| Sale items, altered items, and orders shipped outside Canada | Final sale: no returns or exchanges | |
Condition
Items must be unworn, unwashed, unaltered and undamaged, with all tags attached and in their original packaging.
Online orders
You can exchange or return an online order within 14 days of delivery (or pickup). Exchanges are free: we email you a prepaid return label and send out your new size, colour or style. Refunds go back to your original payment method; if you ship a return back to us for a refund, a flat $20 return shipping fee is deducted from it.
To start an exchange or return, open our Returns & Exchanges portal, enter your order number and email, choose the items and what you'd like instead (or a refund), and we'll email you a return label and instructions once your request is approved. You can also email us at info@toccafinita.ca with your order number.
You can also bring an online order back to the boutique within the same 14 days for a refund or an exchange, at no charge.
In-store purchases
From November 1, 2026, items bought in the boutique can be exchanged or returned for store credit within 7 days of purchase, with your receipt. We don't refund in-store purchases to the original payment method. Store credit is added to your Tocca Finita account (linked to your email or phone number). It never expires, and you can use it in the boutique or online at toccafinita.ca.
If something you bought in the boutique turns out to be faulty, bring it back and we'll refund, exchange or credit it, whichever you prefer.
Purchases made before November 1, 2026 can still be returned for a refund within 7 days of purchase.
Alterations
We offer complimentary basic hemming on full-price pants and jeans only. All other alterations, including alterations to sale items, are charged. We'll quote the price before any work begins. Altered items are final sale and can't be returned or exchanged.
Final sale
- Sale items, including anything from our 50% and 70% off sale.
- Items that have been altered.
- Orders shipped outside Canada, including the United States.
Refunds
Refunds (online orders, and faulty items bought in the boutique) go back to your original payment method once we've received and inspected your return. Your bank or card issuer may take a few business days to post the refund to your account.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll make it right, and the return shipping fee won't apply.
Need a hand?
If the size you want is sold out, or you're not sure what to choose, call or text us at (905) 338-5500 and we'll check what's available.